Terms and Conditions
Eligibility & Licences
We can insure drivers who are aged from 25 to 75 years old. They must be of good health, and have held a full driving licence valid for the vehicle to be hired (see FAQ) for at least two years. The licence should ideally be free of endorsements for the past five years. Persons with serious convictions within the last eleven years may not be permitted to drive the vehicles.
A full licence MUST be produced at the time of vehicle collection. If this is a photo-card licence you must produce both the card AND the counterpart licence.
Visitors from abroad are advised to obtain an International Driving Licence.
If you do not meet these criteria it does not automatically disqualify you from driving, but we shall need to refer to our insurance company to check if they will offer insurance cover.
Vehicle Collection & Return
On collection the motorhome will have a full tank of fuel, it is the hirers responsibility to make sure that the tank is full of the correct fuel before it is returned. The hire period normally commences at 11am and terminates at 12pm (noon). Earlier collection times and weekend collection may be arranged at quieter times of the year..All hire vehicles are collected from our depot near Catterick, North Yorkshire.
A current and valid driving licence must be shown by all potential drivers of the vehicle upon collection. If this is a photo-card licence you must produce both the card and the counterpart licence.
You will need to provide the following documentation at the time of vehicle collection:
Driving Licence (if a photocard licence this includes the counterpart licence)
Passport – for photographic proof
Utility bill or similar as proof of address
A deposit of £100 is payable on reservation. The remainder of the hire charge and the damage deposit of £500 are payable 28 days prior to the commencement of the hire.
The hire vehicle is comprehensively insured by the Company for the named driver(s) only. In the event of any damage to the vehicle during the period of hire, the Hirer is responsible for the excess of £500. This includes loss of equipment, damage to tyres, windscreen breakage and loss of roof lights. Insurance only covers the vehicle for the hire time contracted thus late return of the vehicles would incur a traffic offence under the Road Traffic Act. The company must be notified if the vehicle is to be taken over seas and the hirer will require a minimum of Green Card Insurance and 5 Star AA Recovery ( to protect both parties) both of which will be supplied by the Company at a cost to the hirer.
The Hirer’s personal property is not covered by the Company’s Insurance. We recommend that you take out your own holiday insurance to cover this. Hirers are welcome to leave their cars with us for the duration of their hire They will be stored in a locked garage. All cars are left at owners risk and the Company can accept no responsibility for any damage or loss during this time, unless the Company is responsible due to a failure to take reasonable care.
Deposits are refunded in full provided that the vehicle is returned clean, undamaged and on time.
Examples of circumstances where deductions may be applied to this deposit are :-
a). Where there is damage to the vehicle or contents. Charged at retail
replacement part(s) cost plus an hourly labour rate for time spent on repair
b). Where the vehicle is returned in an unacceptable condition internally.
Charged at an hourly rate for any excess cleaning time required.
c). Unemptied toilets will be charged at £50 for emptying and cleaning.
Refunds are paid after cleaning and inspection of the returned vehicle but within ten days of termination of the hire.
Breakdowns & Accidents
Every effort is made to ensure that the hire vehicle is satisfactory for the purpose of hire and in a safe and roadworthy condition when it leaves Company premises. In the event of a breakdown, recovery and repair services are provided for each motorhome. Any malfunction, breakdown or damage caused by your own negligence must be made good at your own expense.
The Hirer is responsible for notifying to the Company any fault as soon as it becomes apparent in order that the Company may make reasonable efforts to perform its obligations under the hire contract. The Company will only accept liability for reasonable expenses occurred by the hirer where these conditions are complied with. In these circumstances instructions for the necessary repair or the purchase of replacement faulty parts at a cost not exceeding £50 may be given by the Hirer who will be reimbursed after presentation of receipted invoices. Approval from the Company must be obtained in respect of repairs or replacements in excess of £50.
Every effort is made to ensure that the hire vehicle is satisfactory for the purpose of hire and in a safe and roadworthy condition The Company can accept no liability for accommodation charges, replacement vehicle costs or other claims arising from breakdown, accident or other causes.
All accidents should be reported immediately by telephone to ( Tel: 01748 833505 ). A completed Accident Report Form must be produced at the termination of the hire.
Limitations, Liabilities and Cancellations
The Hirer shall not :-
a). Drive or allow the vehicle to be driven at a speed in excess of the legal limit.
b). Allow the vehicle to be driven by any other person other that those named on the vehicle booking form.
c). Lend or hire the vehicle to a third party.
d). The hire is responsible for all cost and expenses incurred as a result of offences against the road traffic act and is also liable for any damage above cab height.
The Company reserves the right to :-
1). Make reasonable changes to the rates and conditions of hire at any time up to the point of written acceptance by the hirer.
2). Cancel the hire in the event of :-
a). The vehicle being returned damaged resulting in its unsuitability for hire.
b). The late return by a previous hirer.
3). Refuse a hire to any individual who is reasonably considered unsuitable to undertake the hire. In such circumstances the intended Hirer shall be entitled to request a refund of monies paid, which will not be unreasonably withheld by the Company.
4). The company are not liable or do not accept responsibility for any consequential financial loss to any third party or inconvenience to a third party caused by any cancellation made by the company.
Should the Hirer cancel the booking, all cancellations must be in writing, the charges are set out below for cancellations.
More than 28 days from hire date Loss of deposit
Less than 28 days from hire date Loss of Hire charges